Refund policy
Return Policy - Impactkom Online Store
Thank you for shopping at the Impactkom Online Store. We strive to provide high-quality products and exceptional customer service. If, for any reason, you are not satisfied with your purchase, we are here to help with our hassle-free return policy.
1. Returns
You have 30 calendar days from the date you received it to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. How to Initiate a Return
To initiate a return, please follow these simple steps:
- Log in to your account on our website.
- Go to the "Orders" section and select the order containing the items you wish to return.
- Click on the "Return Items" button and follow the instructions provided.
If you checked out as a guest, please get in touch with our customer support at info@impactkom.com with your order number and details about the items you wish to return.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process the refund.
4. Exchanges
If you would like to exchange an item for a different size or color, please initiate a return as described above and place a new order for the desired item.
5. Shipping
You will be responsible for paying for the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, please get in touch with us immediately at support@impactkomstore.com with photos of the product and packaging. We will work to resolve the issue promptly.
7. Contact Us
If you have any questions about our return policy, please get in touch with us at info@impactkom.com.
Thank you for choosing the Impactkom Online Store. We appreciate your business!