Shipping policy
Shipping Policy - Impactkom Online Store
Last Updated: February 7th, 2024
Thank you for choosing the Impactkom Online Store! Our Shipping Policy outlines the details of our shipping and delivery processes to ensure a smooth and transparent experience for our valued customers.
1. Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.
2. Shipping Rates:
Shipping rates are calculated based on the destination, weight, and dimensions of the package. The shipping cost will be displayed during the checkout process before you complete your purchase.
3. Shipping Methods:
We offer various shipping methods to accommodate your preferences and urgency:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Express Shipping: Estimated delivery within 1-2 business days.
Please note that these are general estimates, and actual delivery times may vary depending on factors such as location, carrier delays, and unforeseen circumstances.
4. Shipping Destinations:
We currently ship to [list of countries or regions]. If your country is not listed during checkout, please get in touch with our customer support at info@impactkom.com for assistance.
5. Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package's journey. You can also track your order by logging into your account on our website.
6. Customs and Import Duties:
For international orders, please be aware that customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your country's customs office for information on these fees.
7. Undeliverable Packages:
If a package is undeliverable due to an incorrect address provided by the customer, refusal to pay customs fees, or other reasons, the customer will be responsible for the cost of a reshipment or applicable return fees.
8. Lost or Stolen Packages:
We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure that the shipping address provided is secure and accurate.
9. Contact Us:
If you have any questions or concerns regarding our Shipping Policy, please get in touch with us at info@impactkom.com.
Thank you for shopping with Impactkom Online Store! We appreciate your business.